Operational Manager Surf School Full Time

The Operational Manager ensures the satisfaction of the clients on a daily basis and coordinates the team of coaches and receptionists. This position reports directly to the CEO and maintains a spirit of continuous improvement, operational excellence and outstanding client orientation.

• Team Coordinator
  Makes sure everyone in the team follows the established protocols and guidelines
  Establishes and updates protocols and guidelines whenever and wherever necessary
  Makes sure the entire facility and equipment is kept clean and well maintained
  Actively initiates improvement of protocols and guidelines based on client and team feedback
  Participates actively in professional development workshops
• Client Communications
  Prepares communication guidelines and decision making protocols
  Oversees all written client communication (Emails, Social Media messages, WhatsApp)
• Bookings & Schedules
  Advises guests on the offered services
  Makes booking, issues invoices and receives payments
  Informs client about liability and cancellation policy
  Reviews and optimizes booking schedule for the next day and coordinates team
• Pre-Coaching & Post-Coaching Client Service
  Defines, implements, reasures that every service is conducted in accordance with the protocols
  Welcoming the clients at the facility and introduction to their coach
  Video photography (Quality of material, providing material in a timely manner) and quality of video analysis
  After surf refreshment
  Serves the client and takes care of any additional needs
  Schedules next bookings
  Invites client to afternoon program
  Ensures safety guidelines and rules are followed throughout the service
• Service Quality
  Ensures the quality of the coaching fulfills the company’s standards and protocolls
  Initiates frequent staff trainings
• Feedback & Reporting
  Prepares reports and constructive feedback to CEO
  Advises on possible improvements to be implemented
  Carries out implementation of improvements and training of the staff

Working Hours: 40 hours / week

Requirements

• Language Skills
  English: Very good written and oral skill
  Spanish: Basic written and oral skills are a plus but not required
  Other languages are a plus
• Technical Surf Skills
  Basic surf skills are a must
  Ability to interpret a forecast
  Ability to advise a client on the right board selection
• Soft Skills
  Excellent client service orientation
  Professional, reputable appearance
  Good organizational skills and ability to multi-task
  Ability to solve conflicts and handle complaints in a professional manner
• Work experience
  1+ yrs. Experience in similar position is a must.
• Benefits
  Base salary of 1,500 USD monthly with the willingness to overpay according to experience
  Housing (single room in shared apartment, on-site just in front of the surf spots)
  Health insurance
  Lunch
  Access to surfboard quiver and training facilities
  Tip

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Tagged as: surf