Social Host Volunteer

We are currently seeking a friendly and enthusiastic individual to join our team as a Social Host at our dynamic surf camp in Sri Lanka, from mid-March 2025 onwards. As a Social Host, you will play a vital role in creating memorable experiences for our guests, ensuring their stay is enjoyable, relaxing. Your main responsibilities will include:

Warm Guest Welcome: Greet guests upon their arrival with a friendly and welcoming manner. Assist with smooth check-in procedures, making them feel at home from the start.

Engaging Social Events: Organize and lead a variety of engaging social events, encouraging active guest participation and interaction.

Guest Assistance: Be responsive to guest inquiries and concerns, addressing them promptly and courteously to enhance guest satisfaction.

Daily Guest Interaction: Interact with guests daily, making sure their needs are met and exceeded. Create a friendly and welcoming atmosphere throughout their stay.

Special Event and Excursion Planning: Assist in planning and organizing special events and excursions to provide unique experiences for our guests.

Guest Feedback Handling: Handle guest feedback and concerns, escalating issues to management when necessary to ensure prompt resolution.

Content Collection for Social Media: Collect content for social media and hand it over to the management for promotional purposes.

Your skills

• Excellent communication and interpersonal abilities to create a warm and friendly atmosphere.
• Strong organizational skills for effectively coordinating social activities and events.
• Customer-focused approach, dedicated to ensuring guest satisfaction and comfort.
• Adaptability and quick problem-solving skills to address guest needs promptly and efficiently.
• Proficiency in English, enabling effective communication with guests and team members.
• Commitment to sustainability, avoiding the use of single-use plastics, and demonstrating responsibility towards nature.

Expected Work:

There will be two social hosts working in shifts. Each host is responsible for 24 hours and then has 24 hours off. During your shift, you are expected to:

• Join the meals with the guests and ensure that those with special food preferences receive their dedicated meals.
• Welcome guests arriving at night.
• Be overall responsible for guest satisfaction and activities, such as:
  • Going surfing with the guests.
  • Playing card games.
  • Chilling at the pool.
  • Visiting a nearby café for live music in the evening.

We do not expect you to be actively working for the full 24 hours during your shift; this period simply defines your responsibility.

Availability

We are seeking social hosts for the following periods.

• From mid-April 2025 onwards (minimum 2 months)

If you are a passionate individual with a love for creating memorable experiences, we invite you to join our surf camp team as a Social Host. Your dedication to ensuring guest satisfaction and your enthusiastic approach will be key factors in delivering exceptional surf camp experiences.

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Tagged as: surf