Surf School Receptionist Full Time

Requirements

• Language Skills
  English: Very good written and oral skill
  Spanish: Good written and oral skills
  Other languages are a plus
• Excellent client service orientation and professional appearance
• Good organizational skills and ability to multi-task
• Ability to solve conflicts and handle complaints in a professional manner
• Basic surf skills are a plus but not a requirement

Compensation & Benefits

• 1,000 USD monthly payment + tips
• Lunch
• Housing (single room in shared apartment, on-site just in front of the surf spots)
• Health insurance
• Access to surfboard quiver

Contract length

• 6-12 months seasonal contract with option to renewal

Earliest starting date

July 2024

Latest starting date

August / September 2024

Responsibilities

• Bookings & Schedules
  Advises guests on the offered services
  Makes booking, issues invoices and receives payments
  Informs client about liability and cancellation policy
  Reviews and optimizes booking schedule for the next day and coordinates team
• Pre-Coaching & Post-Coaching Client Service
  Welcomes guests at the surf school
  Introduces client to coach
  Organizes and follows up with video photographer
  Organizes after surf refreshment
  Serves the client and takes care of any additional needs
  Schedules next bookings
  Invites client to afternoon program
• Client Communications
  Handles all emails, IG messages, WhatsApp and Phone Calls
• Check-in and check-out of guests to afternoon program
  Receives guests joining the afternoon program
  Makes sure client has all necessary information and documents signed
  Issues invoices and receives payments
  Ensures safety guidelines and rules are followed during the afternoon program
• Team Coordinator
  Makes sure everyone in the team is following the protocols and work instructions Makes sure the entire facility is kept clean and well maintained
  Overviews the entire operation and reports to the operational manager
  Opening and closing procedure of the surf school
  Participates actively in professional development workshops
  Reports sales and manages cash box
  Manages inventory and requests purchases

Working Hours

• 40 hours / week, 1 – 2 days off per week

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