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Cristina Mendez Sales Executive and Public Relations

Puerto Escondido, Mexico ISLANDER SPF Cristina_Mendez_Resume-2-copy-2.pdf
Dive Master CertifiedEvent CoordinationPhotographyProject ManagementPublic Relations
Management & Other

Highly effective at anticipating and accommodating customers needs. Friendly, punctual and enthusiastic team player. Driven to provide superior quality customer service, and at the same time interested in finding new techniques and strategies for a more sustainable future in the tourism area.


2013-2016 Management and Innovation in Tourism at Fachochschule Salzburg

I did one semester of ERASMUS (exchange program) to the Tourism School of Barcelona


2020 Project Manager and Brand Developer at ISLANDER SPF

Handmade mineral sunscreen for water sports
Brand development
Sales executive
Promotion of the product

2017-2020 Sales executive at Hard Rock Hotel and Casino Punta Cana

Cultivated customer loyalty, promoted repeat customers and improved sales.
Leveraged sales expertise to promote hotel packages and capitalize on upsell opportunities.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

09/2016 - 12/2016 Event Coordinator at Barcelo Palace Hotel

Coordinated catering services and planned menus to compliment event theme.
Supervised onsite team, including caterers, audio-visual technicians, and facility management team.
Planned large-scale events such as conferences, and meetings.

06/2016 - 08/2016 Surf Instructor at Picante Surf School

Big groups organization
Teacher of kids from 5 to 10 years old
Arrange bid groups activities
Be aware of the kids limits and safety throughout the course Provide fun and practical skills to maintain the attention of the kids Maintaining a clean and organized workplace

06/2015 - 09/2015 Customer Service and Diving Assistant at Scuba Caribe

Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases. Helped customera with product questions, selections, and purchases.
Pursued learning opportunities to advance knowledge and take on leadership position.