Highly effective at anticipating and accommodating customers needs. Friendly, punctual and enthusiastic team player. Driven to provide superior quality customer service, and at the same time interested in finding new techniques and strategies for a more sustainable future in the tourism area.
I did one semester of ERASMUS (exchange program) to the Tourism School of Barcelona
Handmade mineral sunscreen for water sports
Promotion of the product
Cultivated customer loyalty, promoted repeat customers and improved sales.
Leveraged sales expertise to promote hotel packages and capitalize on upsell opportunities.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Coordinated catering services and planned menus to compliment event theme.
Supervised onsite team, including caterers, audio-visual technicians, and facility management team.
Planned large-scale events such as conferences, and meetings.
Big groups organization
Teacher of kids from 5 to 10 years old
Arrange bid groups activities
Be aware of the kids limits and safety throughout the course Provide fun and practical skills to maintain the attention of the kids Maintaining a clean and organized workplace
Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases. Helped customera with product questions, selections, and purchases.
Pursued learning opportunities to advance knowledge and take on leadership position.