Barmaid & Waitress (Temporary Part-time) [ 08/05/2023 – 30/06/2023 ]
LoroSae – Sol Nascente Beach Club – Costa da Caparica, Portugal

• Preparation of cocktails and other drinks and beverages
• Meet, greet and serve customers
• Bar preparation for events and stock replenishment
• Bar closure
• Waitress tasks: taking orders, serving food to tables, collecting dishes
• Bar and restaurant cleaning

Operations & CS Executive [ 01/11/2021 – 20/07/2023 ]

World Courier Portugal Lda. – AmerisourceBergen  – Lisbon, Portugal

• Delivered worldwide first-class logistics and supply chain solutions in complete alignment with customers needs –
  specialized in Biological and Pharmaceutical shipments for research and clinical trials.
• Was initially the main contact/resident consultant of one of our key accounts, creating strong relationships with
  the client, where communication and discussion were crucial to understanding and overcoming clients business
  obstacles and fulfil their business goals.
• Further, lead a dedicated team designated to deal with very specific key-clients accounts with very high and sensitive demands and needs.
• Provided ultimate peace of mind for the transport and storage of temperature-sensitive and life-saving products,
  by planning and managing shipments with the most cost-effective and risk-free processes and procedures, where time was of life-saving and utmost importance. Therefore developing high planning, management, time-management, prioritization, problem solving and resistance to pressure skills.
• Received and dealt with client inquiries via email and telephone, where clear and objective communication was key.
• Provided quotes according to client specifications.
• Organized, booked and managed domestic and international shipments.
• Monitored, tracked and updated clients on statuses of shipments.
• Entered information into database.
• Updated clients accounts on internal systems with relevant information to guarantee a more pro-active, smooth and smart working procedure.
• Liaised with other local or worldwide departments and offices to ensure shipments arrived according to customer requirements.
• Trained any team or new members assigned to assist our department on a rotational basis.
• Analyzed documentation and advised customers on any requirements and rectifications necessary to achieve compliance of international Customs processes to be successful in exportation or importation of the shipment without any issues or delays.

Senior Global Logistics Consultant [ 11/10/2015 – 31/08/2021 ]

World Courier Ltd. – AmerisourceBergen – Feltham, London – UK

• Delivered worldwide first-class logistics and supply chain solutions in complete alignment with customers needs –
  specialized in Biological and Pharmaceutical shipments for research and clinical trials.
• Was initially the main contact/resident consultant of one of our key accounts, creating strong relationships with
  the client, where communication and discussion were crucial to understanding and overcoming clients business
  obstacles and fulfil their business goals.
• Further, lead a dedicated team designated to deal with very specific key-clients accounts with very high and sensitive demands and needs.
• Provided ultimate peace of mind for the transport and storage of temperature-sensitive and life-saving products,
  by planning and managing shipments with the most cost-effective and risk-free processes and procedures, where time was of life-saving and utmost importance. Therefore developing high planning, management, time-management, prioritization, problem solving and resistance to pressure skills.
• Received and dealt with client inquiries via email and telephone, where clear and objective communication was key.
• Provided quotes according to client specifications.
• Organized, booked and managed domestic and international shipments.
• Monitored, tracked and updated clients on statuses of shipments.
• Entered information into database.
• Updated clients accounts on internal systems with relevant information to guarantee a more pro-active, smooth and smart working procedure.
• Liaised with other local or worldwide departments and offices to ensure shipments arrived according to customer requirements.
• Trained any team or new members assigned to assist our department on a rotational basis.
• Analyzed documentation and advised customers on any requirements and rectifications necessary to achieve compliance of international Customs processes to be successful in exportation or importation of the shipment without any issues or delays.

Cleaner (Temporary Part-time) – [ 08/2019 – 12/2019 ]

Birkin Ltd. – Fulham, London – UK

• Cleaning and maintenance tasks in designated areas of secondary schools – dusting, sweeping, vacuuming,
  mopping, cleaning bathrooms, etc.
• Cooperate with the rest of the team
• Follow all health and safety regulations at work
• Ability to handle heavy equipment and machinery
• Knowledge of cleaning chemicals and other supplies

Barmaid & Waitress (Temporary Part-time) – [ 07/2019 – 08/2019 ]
Dyiana’s Grill and Bar – Southfields, London – UK

• Receive and serve customers
• Waitress tasks: serving food on tables, collecting dishes, cleaning tables, chairs and floor
• Barista tasks: handling money, serving coffees, drinks
• Bartending: service of alcoholic drinks and cocktails
• Bar management: replenishing and ordering stock
• Pest control
• Bar cleaning

Restaurant General Assistant (Temporary Part-time) – [ 03/2019 – 06/2019 ]
Debenhams – Wandsworth, London, UK

• Receive and serve customers
• Kitchen tasks: Cleaning, food preparation, preparing meals, restocking, checking dates and respective labelling
• Kitchen porter’s tasks: take out the dishes, put them out to be washed in the industrial washing machine
• Waitress tasks: serving food on tables, collecting dishes, cleaning tables, chairs and floor
• Barista tasks: cashier, serving coffee, food, snacks and other drinks
• Pest control
• Waste record
• Temperature control of refrigerators and freezers

Food to Go Team Member (Temporary Part-time) [ 01/2019 – 04/2019 ] 

PLANET ORGANIC – Liverpool Street, London – UK

• Receive and serve customers
• Assist and educate customers on the beneficial properties of our products, having previously acquired extensive training & knowledge on products and brands.
• Served specialized coffees, 100% natural juices and smoothies – after receiving intense specialized training
• Serving customers at the Food to Go counter – food to take away
• Process cash payments following store cash handling procedures
• Gained a deeper understanding of food hygiene to apply in daily tasks
• Food preparation and re-stocking
• Pest control
• Registration of waste and preparation of waste to be collected by a charitable company, for donation to homeless people
• Temperature control
• Deep cleaning of the Food to Go department

Restaurant General Assistant (Temporary X-mas cover Part-time) – [ 12/2018 – 01/2019 ]
Debenhams – Wandsworth, London, UK

• Receive and serve customers
• Kitchen tasks: Cleaning, food preparation, preparing meals, restocking, checking dates and respective labelling
• Kitchen porter’s tasks: take out the dishes, put them out to be washed in the industrial washing machine
• Waitress tasks: serving food on tables, collecting dishes, cleaning tables, chairs and floor
• Barista tasks: cashier, serving coffee, food, snacks and other drinks
• Pest control
• Waste record
• Temperature control of refrigerators and freezers

Members Care Associate [ 08/2012 – 08/2015 ]

SERMO (formerly WorldOne)- London – UK

• Was the point of contact between our network members and the company.
• Analyzed, investigated and provided effective solutions to problems directly reported by our members; requiring
  excellent attention to detail, decision making, problem analysis, problem solving, organization and time
  management skills.
• Troubleshooting survey links and website functionalities.
• Liaised with internal departments such as Project Management, Finance, Product/Engineering and IT for collaborative solutions.
• Delivered excellent customer service by responding and managing incoming emails via CRM software as well as telephone calls.
• Dealt with returned Visa cards and Cheques.
• Created weekly Excel spreadsheets of all returned and refunded payments.
• Dealt with members registrations, verifications and accounts deactivations.
• Created weekly metrics, statistics reports and spreadsheets of members registrations and verifications.
• Database management using in-house software: Incentives Manager; Samples Manager; Rocket and SQL
  server reporting services.
• Dealt with worldwide queries in various languages, focusing on prioritizing tickets of all countries of English, Portuguese and Spanish languages in which I have high proficiency.
• Member Profiles Administration.
• Identified any areas of the company operations that needed improvement in relation to customer satisfaction and
  engagement.
• Reported or made independent suggestions to the responsible departments so that action was
  taken towards achieving improved services.
• Excellent computing knowledge on both Windows and Mac operative systems, Internet and Microsoft Office.
• Created procedure manuals for training purposes.
• Provided training to other departments i.e. Call Centre Agents in Latin America.

Market Research Interviewer [ 05/2011 – 07/2012 ]

SERMO (formerly WorldOne) – London, UK

• Reached physicians and other non-physician healthcare professionals who were key opinion leaders within the
  sector.
• Called customers via telephone, delivered product and services description to persuade potential members to
  join our panel in accordance with company standards; requiring excellent product knowledge.
• Gained skills in identifying and overcoming objections as well as defusing irate potential or new members.
• Developed and enhanced working relationships with members.
• Responded to any questions and obtained customer information to create profiles.
• Appointment setting and follow up on initial contacts with potential members.
• Reminder campaigns to persuade members of the panel to complete studies and provide support on any additional problems reported by them.
• Verification calls in order to complete member registrations.
• Supported supervisors with ad-hoc duties including data sampling, call monitoring and quality assurance.