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Elena Robertson Telephone Customer Advisor

London (moving to portugal)
excellent communication skillsMotivated team playerSales experienceStrong Work Ethic
Management & Other

Work History

June 2019 – Present
Call Centre Advisor / Comparison Technologies

Take inbound calls and serve as the primary point of contact with potential supporters.
Identified customers needs and suggested products and services that would be suitable

Sept 2018 – Jan 2019

Melbourne, Vic, Australia
Receptionist / Parkdale Motor Inn

Welcomed visitors, in person or on the telephone; answering or referring inquiries.
Maintained security by following procedures; managing online bookings, monitoring logbook.

March 2018 – Aug 2018

Fortitude Valley, QLD, Australia
Telesales Fundraiser / Pareto Fundraising

Made outbound calls and served as the primary point of contact with potential supporters
Set up payments via card or direct debit.

Jul 2017 – Mar 2018
Holiday Sales Advisor / Holiday Extras

Taking inbound calls to make and amend bookings and deal with customer inquiries.
Managed customer disputes and worked to resolve issues quickly and efficiently.

Jan 2017 – Jun 2017
Sales Assistant / World Duty Free

Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Processed cash, check and credit card payments.

Education

Currently studying (part time) BSc Psychology at Open University (online)
2013-2015 A-levels and GCSE’s at Brockhill Park Performing Arts College

A-levels
A* – Dance 
B – Philosophy and ethics

GCSE’s
A*-C -10 incl Maths and English