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Jessica Holland Administrative assistant

San Diego, CA
Fast learner
Management & Other

 

Jessica Holland

Plymouth, MA 02362

Cell: (508) 776-3382

jessicaholnd@aol.com

Summary
Focused on maximizing business success by capitalizing on customer service. Open and clear communicator, skillful in resolving conflicts and completing tasks. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.

Skills
·      Customer Service

·      Store opening and closing

·      Communication skills

·      Cash register operation

·      Payment processing

·      Cash handling

·      Detail oriented

·      Data management

·      Appointment setting
·      Inbound and outbound calling

·      QuickBooks

·      Invoicing understanding

·      Data entry knowledge

·      Multi-line phone talent

·      Money handling abilities

·      Credit card processing

·      Strategic sales knowledge
Experience
Northeast Traffic Control Services, INC.

Plymouth, MA

Administrative Assistant                                                                                                              06/2019 to Current

·      Assisted customers with prompt and polite support in-person and via telephone.

·      Aggregated and prepared documentation and reports for office, distribution and filing.

·      Received and routed business correspondence to correct departments and staff members.

·      Sorted, received and distributed mail correspondence between departments and personnel.

·      Routed incoming mail and messages to relevant personnel without delay.

·      Kept reception area clean and neat to give visitors positive first impression.

·      Directed incoming calls to internal personnel and departments, routing to best-qualified department.

·      Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

·      Provided clerical support to 10 company employees by copying, faxing and filing documents.

·      Corresponded with clients through email, telephone or postal mail.

·      Wrote and filed Dig safe tickets for our company and state.

·      Invoiced bills through Quick books.

·      Helped set up TCR Software to work smoothly with our business for rental items and rental tickets.

·      Worked on sales projects and PowerPoints to send to our customers.

Dillons Local

Plymouth , MA

Waitress                                                                                                                                       02/2017 to Current

·      Kept server areas clean and stocked during service hours to increase efficiency while serving tables.

·      Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

·      Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers.

·      Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.

·      Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

·      Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

·      Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

·      Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

·      Maintained strong reputation of efficiency and accuracy, earning numerous recommendations from satisfied customers.

·      Checked identification to enforce age requirement for alcoholic beverages.

·      Trained incoming staff on restaurant’s practices, culture and procedures to maximize job satisfaction and productivity.

·      Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.
Plymouth Harborside Healthcare

Plymouth , MA

Food Service                                                                                                                               03/2015 to 01/2018

·      Cooked batches of food according to standard recipes.

·      Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.

·      Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.

·      Used downtimes to prepare ingredients and restock supplies for expected busy periods.

·      Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.

·      Strategically plated hot meals and salads in aesthetically pleasing arrangements.

·      Accommodated patrons with allergies and dietary restrictions by adjusting preparation methods or ingredients and confirming accuracy of plates.

·      Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Education and Training
High School Diploma

Plymouth South High School, Plymouth, MA

Business Management

University of Massachusetts – Boston, Boston, MA

Business Management

Bridgewater State University, Bridgewater, MA

 

Accomplishments
·      Used Microsoft Excel to develop inventory tracking spreadsheets.

·      Dean’s list at Bridgewater State University

·      National Honors Society

·      Helped with the setup of TCR Software for Northeast Traffic Control