Average grade: 92%
Calculating and planning requirement for fuel, weather analysis, weight and balance calculations. Supported the Captain by executing key tasks to coordinate flight activities.
Responsible for daily briefing of cabin crew on flight objectives and customer service goals.
Delegated and assigned tasks to crew members to ensure safe, timely, and comfortable flights for our passengers.
Ensured the team followed established processes, procedures and policies to maintain defined quality standards and maximise customer satisfaction.
Worked under pressure to address any in-flight emergencies and to ensure customer and crew safety while minimising any additional costs for the airline.
Coordinated and communicated with multiple internal and external stakeholders.