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Natalia Ros Communications Specialist

Porto Covo, Portugal Nani Natalia-Ros-Bartolome-CV-2023.pdf
Customer Service. Project management. Team management. Communications. People skills. Attention to detail. Organizational skills.
Management & Other

Cocori Lodge | Receptionist

February 2022 – June 2023

  • Check-in and Check-out management.
    Management, control and logistics of reservations with Cloudbeds system.
    Cash management and control using the software Square.
  • Constant customer service and attention.
    Management and supervision of all communication channels.
  • Coordination of cleanliness and order in rooms with the housekeeping team.

Futeca Gym | Operations Manager

January 2021 – August 2021

  • Identify, implement and evaluate internal activity procedures to maintain a private and secure environment for clients.
    Develop and implement internal and external activities to create a unique gym culture.
  • Provide leadership and professional communication among the entire work team.

ARA Joyería | Sales & Customer Service Manager

October 2018 – December 2021

  • Sales Advisor
    Customer service and attention.
    Attention and control in all communication channels.

 

Be Fresh (CEO)

January 2017 – July 2018

  • Development, execution and implementation of the brand concept.
  • Implementation of organic food and beverage operations and administrative services.
  • Administrative operation.

Ongoing employee training.

KOA Cafe | Costumer Service Manager

October 2015 – Mach 2016

  • Barista and responsible for food preparation.
  • Attention and customer service.
  • Cash register management and control. Inventory control and management.

Education

2015 - 2019 Bachelor's Degree in Communication Sciences at Universidad Rafael Landivar

Experience

February 2022 - June 2023 Receptionist at Cocori Lodge

-Check-in and Check-out management.
-Management, control and logistics of reservations with Cloudbeds system.
-Cash management and control using the software Square. Constant customer service and attention.
-Management and supervision of all communication channels.
-Coordination of cleanliness and order in rooms with the housekeeping team.