RAJ KIRAN RAMCHURN
Place of Birth:             Mauritius
Health:                        Excellent
Nationality:                  Mauritian
Height:                        184cm
Marital Status:             Married
Languages:                 English and French (Written and Spoken)
Address:                      4, Morcellement Guness Lallmatie, Mauritius
Mobile:                        +971506949952
Email:                          kiran5070@icloud.com
Date of Birth:               25th January 1983

CAREER OBJECTIVE
Since 2003 I have been working within the tourism industry and I have had the opportunity to work in exclusive hotels in Mauritius and Cannes. Presently I am employed by Emirates Airline as Cabin Supervisor. Travelling the world has provided me with invaluable experience and exposure and my passion for the hospitality, catering and travel business industry has only grown over the years. Today my aim is to build a career within the Mauritian Tourism industry and I firmly believe my experiences will prove to be invaluable assets.

SKILLS
•   Completed courses teaching different service techniques for multicultural customers with different customs and religions
•   Certificates in Food and Beverage training and First Class service techniques
•   Completed an in-depth Leadership course focusing on conflict management, motivational techniques, delegation skills and managing costumer complaints
•   Completed training in Medical and First Aid administration
•   Full Mauritian and UAE driving license

EDUCATION AND ACADEMIC QUALIFICATIONS
L’Ecole Hoteliere, Ebene, Mauritius 2003 – 2006
Higher National Diploma in Hospitality Management

Sir Leckraz Teelock SSS – Secondary Education
A Levels – 2002                       O Levels – 1999
EMPLOYMENT HISTORY
March 2007 – Present, Emirates Airline – 5* Airline, Dubai, UAE – Cabin Supervisor
Cabin Supervisor position – 2011 – Present
•       Responsible for leading a multicultural team of 26 crew members in delivering the worlds best inflight experience through effective supervision and management of all resources – time, product and people
•       Ensures safety, emergency and security practices are provided inline with the company and aviation rules and regulations
•       Ensures that customers are consistently provided with the highest quality of customer service through effective supervision of crew members
•       Manages customers complaints and ensures they are fully investigated, managed effectively, documented and appropriate service recovery is applied
•       Creates a relationship with all frequent flyers and ensures they are recognised and receive a tailor made service from the crew members
•       Provides guidance, direction and feedback to team members on their onboard performance in order to maintain the highest level of service onboard
•       Responsible for conducting timely and motivational briefing sessions prior and during the flights
•       Having a thorough knowledge of company policies and an understanding of internal and external factors which affect the business. Able to communicate these factors with crew members and
propose workable ideas to enhance the customer experience as well as for cost saving/revenue generation
•       Acting as a brand ambassador by demonstrating a positive and professional image whilst representing the company. Guiding cabin crew on appropriate conduct throughout their duty to promote the company
•       Able to prioritise tasks efficiently under extreme time constraints and pressure, confident in delegating work to crew members when required

First Class cabin crew position – 2010 – 2011
•       Responsible for creating a First Class experience from boarding to disembarkation for high profile customers by creating a rapport, exceeding expectations and adapting to their personal needs and requirements

Business Class cabin crew position – 2009 – 2010
•       Honed my interpersonal skills to provide a more personal and tailored service to over 70 customers in the business class cabin expecting a high standard of service

Economy Class cabin crew position – 2007 – 2008
•       Adapted my service techniques to meet over 500 multinational customers expectations, but also provided a consistent service standard through out the flight

October 2006 – March 2007
Constance Le Prince Maurice Hotel, Mauritius – Guest Relations Officer
•   Welcoming guests to the hotel and creating a positive first impression by providing all the relevant information they would need for their stay
•   Creating relationships with guests by showing interest in their experiences and plans
•   Offering and organising tailor made surprises to celebrate special occasions and enhance guests experience
•   Liaising with other departments of the hotel to ensure the customers expectations were met in every aspect of their stay and that special requests were delivered on time
•   Personally organising or amending guests travel itineraries throughout the island

INTERNSHIPS
May 2005 – September 2005
Cannes Majestic Barriere Hotel
La Villa des Lys – 2 Michelin Star restaurant – Runner/Commis de cuisine
•   Assisting the waiters, sommelier and kitchen staff in cleaning and preparing the restaurant equipment before the service
•   Required to know the break down of every dish on the menu in order to present the dish accurately to guests
•   Address guests by name at all times
•   Assisting chef de partie in their mise en place
•   Observing the plating techniques of the chef and learning the various techniques used in preparing the different menus
August 2004
Ambre Hotel, Mauritius – HR Assistant
•   Assisting with payroll
•   Responsible for organising the HR Managers diary by booking meetings and cancelling appointments
•   Dealing with employees queries and complaints
December 2003 – January 2004
The Residence Hotel, Mauritius – Trainee Waiter
•   Providing excellent wait service to ensure customer satisfaction
•   Taking customer orders and delivering food and beverages
•   Involved in the in-depth cleaning and preparation of the restaurant lay up

INTERESTS AND HOBBIES
Sport: I have broad knowledge and interest in football and keep up to date with the latest signings and teams
Kite Surfing: In my spare time I have acquired kite surfing skills, with a passion for the outdoors and the sea