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Samuel Martin Customer Service

London
Computer Literacy and Administration.Customer Service
Management & Other

Samuel Dominic Martin
Little Dene, Milford Road, Lymington, SO41 8DP | Samuel-martin130@outlook.com | 0795632925

PROFILE:
·       Highly motivated with a strong history of both personal analytical work and group project work.
·       Strong global outlook with a high drive to succeed within an international career.
·       Strong personal skills with a vast understanding of high customer service.

EDUCATION
BA Politics and International Relations, Queen Mary, University of London                                   2017 – 2020
Modules include:
·       War in World Politics (78.6%)
·       Researching Everyday Politics (70.2%)
·       Global Health and Disease (68%)

Brockenhurst Sixth Form College                                                                                                             2014-2016
A level – Politics and Government (A), History (A), Economics (B)

Priestlands Secondary School                                                                                               2009-2014
9 GCSE’s – Including A in English Language and B in maths.

EXPERIENCE
Intern: Public Affairs, Policy and Research – British Marine                                      June 2019 – Aug 2019
·       Supported the highly active Public Affairs, Policy and Research team at a busy trade association, dealing with a wide Varity of different tasks.
·       Engaged with various members of governmental departments and cabinets, including phone meetings and emailing.
·       Updated governmental stakeholder database and curated stakeholder surveys to deliver efficiency ratings and understand areas in improve for the trade association.
·       Political monitoring of relevant information to update members on in the weekly newsletter.

HIV Tester – Positive East                                                                                                     Aug 2019 – Present
·       Offering free HIV tests and advice for London’s largest HIV charity.
·       Providing a professional and personal test to clients in various locations, from bars to libraries, upholding high standards no matter the location.
·       Dealing under pressure and with a wide variety of individuals in sometimes distressing times, requiring high attention and knowledge.
·       Producing reports at the end of each session to update the database that are used within the NHS.

EMPLOYMENT
P/T Specialist, Apple (London) –                                                                                         Aug 2019 – Present
·       In-depth product knowledge to support customers from any ability about technology.
·       High market sales and customer service.
·       Using tools to overcome language barriers with many international customers.
·       Supporting the technical team of trouble shooting and running lessons on the products to the general public.

P/T Team Member, Queen Mary Student Union                                                            Jan 2019 – Jun 2019
·       Working within an administration and receptionist role at the Student Union.
·       Being the face of the university, organising and completing paperwork, answering emails and phone calls and answering to all enquiries from both students and academics.
·       Running risk assessments on potential speakers for societies and submitting reports on them.

P/T Sales Assistant, Topman Oxford Street –                                                                   Jan 2018 – Jun 2018
·       Responsibilities included fast pace customer service within a busy flagship store.
·       Provided excellent customer service to which I received two internal awards.
·       Developed into suits which required a more personal approach to each individual customer.

F/T Specialist, Apple (Sydney) –                                                                                        Nov 2016 – May 2017
·       Incorporating the same duties and responsibilities as my role in London, although on a full time basis.

P/T Lifeguard, Lymington Sea Water Baths –                                                                 Jun 2016 – Sep 2016
·       Local tourist swimming pool attracting vast crowds of bathers.
·       Ensuring the safety of all pool users and providing first aid.
·       Running activities and teaching the general public how to use various equipment ie. kayaks and paddle boards, proving excellent communication skills.

P/T Sales Assistant, Fat Face –                                                                                         Sep 2014 – Sep 2016
·       Opening, closing and cashing up the store, demonstrating time management skills to ensure the store opens and closes on time.

BHG Marine –                                                                                                                         Various Occasions
·       Active member of family business since the age of fourteen.
·       Worked various boat shows, from sales to high profile meetings and social events with individuals such as MP’s and members of British Marine Federation.
·       Demonstrated excellent communication and networking abilities on behalf of the company.
·       Ensured all sales paperwork was up to date and processed correctly.

FURTHER ACHIEVMENTS
Volunteering:
·       Tender Heart NGO, Delhi – Taught basic English and Maths to underprivileged children at a local school. Coordinated lesson planning and communicated successfully to individuals and students.
·       Libra Foundation, Romania – Supported a local charity in rural Romania to integrate and breakdown social divides between Roma and mainstream children via a summer school. Required high motivation and dedication to support integration via planned lessons.

Hobbies:
·       Radio Show, Quest Radio – Running my own show slots using industry equipment at my student union radio station.
·       Languages – Continuing my study of Italian language due to Italian heritage.

REFERENCE: Available on request.