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Ella Riley Customer Service Representative/Management

Ability to assess situations responsibly and appropriatelyAbility to handle stressful situations in a calm mannerAbility to multitask and meet deadlinesAbility to thrive within team and individual environmentsExcellent organisational and time management skillsExcellent problem solving skillsExcellent written and verbal communication skillsExperience in Microsoft Office SuiteHighly detail-orientatedStrong intuitive skills
Management & Other

Customer Service Specialist with over 15 years experience in various customer service and management roles, including client-facing and online. Maximising customer service by implementing continuous process improvements and innovations. Highly skilled in streamlining operational processes. Highly skilled in client-facing roles. Highly skilled in researching and developing cost effective, time efficient systems. Highly skilled in effectively managing a team.


10/01/2014 - 10/01/2015 Diploma in Remedial Massage Therapy at TAFE
01/07/2014-01/01/2015 Diploma in Reflexology at TAFE
15/07/2008-15/01/2009 Cert III in Tourism at TAFE


10/08/2010-01/07/2015 Administration/Reception at Ray White Real Estate

– data entry and creating client profiles
– sales support
– building online property profiles
– marketing and advertising support
– client facing customer service
– reception tasks, switchboard control and servicing the company email daily

20/07/2015-01/11/2019 Manager at Elliotts Fine Foods

– managing a team of 8 staff over morning and evening operations
– creating team rosters that fit everyone’s needs
– EOD sales reconciliation
– fostered a fun and inclusive team environment, while keeping everyone on task

07/11/2019-10/05/2022 Owner and Operator at The Zen Room

– created and maintained operation systems including:- online booking system, website, accounting system, and online marketing
– created website content/blogs and organic SEO
– managed social media
– managed Facebook/Google marketing
– Conceptualising, and hosting community events
– data entry of confidential client information
– client facing daily operations
– EOD sales reconciliation
– New client acquisition and client retention
– Training and hiring staff