Beach Clubs Area Manager Full Time Temporary

If you’re a natural leader who thrives under a little pressure, this is the job for you. We offer this exceptional opportunity to a confident, self-motivated manager with strong leadership skills and a commitment to providing outstanding customer service.

If you’ve enjoyed a season managing a watersports operation then this is the perfect next step for you. Join our team in Greece to oversee our 2 small beach clubs on Kefalonia. Each club has a team of approx 7 watersports staff and a team manager. The two clubs are just 15 mins drive apart, meaning there is a great team atmosphere between them both as everyone knows each other. All staff live together and the manager lives nearby. As our Area Manager, you will support both teams in delivering safe and fun watersports to all of our guests. It’s a great job for someone that enjoys people management, customer service and taking pride in their work.

As the Area Manager …our clubs are your clubs!

You will need experience of supervising or managing in the watersports or hospitality industry.  The Area Manager ensures that all aspects of our guest’s holidays are delivered to the highest standards. You will work closely with our Beach Club managers and also our hotel owners. A full understanding of all aspects of the guests holiday and a keen eye for detail are essential.

Balancing all aspects of your role requires strong admin skills, strong time management skills and strong organisational skills. With the support of the Operations Manager you will always be looking ahead,  planning for future weeks and ensuring that your team have the resources they need  in order to do their jobs to the highest level. It is your job to ensure that your Beach Managers and your team succeed. Trek Adventures is a small ethical company, with a  kind heart and a passion to deliver exceptional holidays. All managers need to agree with this work ethic and support our aim of ensuring that both staff, and guests,  thoroughly enjoy their time with us. This is an incredible opportunity for the right individual to make their mark in the leisure industry and lead our small friendly team of watersports staff. If you’ve already spent a season managing a watersports base then this is the next step, we’d love to hear from you today.

As the Beach Club Area Manager you will be involved in ALL aspects of the guest’s holiday, from the point of arrival in Greece to the day they leave. You can consider your role to have 3 key elements: Watersports, Hotel Side and Office Duties. With regard to the Watersports, your primary aim is to provide a fun, educational and safe environment for our guests to enjoy watersports. In order to do this you will support and guide our watersports teams to ensure that all activities are strictly adhering to Trek and RYA guidelines. You will mentor the Watersports team in each resort. You will ensure that all activities we offer, both on and off the water, exceed guest expectations and that customer service levels are consistently exceptional. You will be required to teach from time to time but you must be aware that much of your role will be shore-based.

You will be overseeing the beach operation, but you will also be doing administrative tasks and organising practical events such as staff training, hotel meetings, guest interaction and stock purchasing.  You will be expected to be a hands-on member of the watersports team at any time that staff absences require it. This means that being qualified and experienced in all the activities we offer, is hugely advantageous to your application. Even when not covering staff absences you will lead by example and find the time within your weekly routine to offer ‘hands-on’ support at the beach.

Together with the beach managers and the training coordinator, you will provide regular training for all staff to ensure your team reach their full potential. You will be responsible for motivating managers and promoting a positive team spirit with all staff. Ensuring you have a  happy and motivated team is a key aspect of your role. You must understand that organising staff socials and moral boosters is part of your job. As such this may mean working in the evenings to organise such events as team meals,  training or staff awards nights. Staff welfare is a key part of your role.

With regard to your hotel duties, you are the key liaison between Trek and the local hoteliers. We work with amazing, friendly and highly professional hoteliers. They will make your life easy, because they already know exactly how to look after our guests. You will need to be ready to support them in any way they request. You will establish a clear understanding of the hotelier’s needs and working practices in order that you can support their aims alongside the aims of Trek.

You will need to take pride in your work and show great attention to detail with regard to such aspects as: guest arrivals, activity timings, clear communication systems, appropriate safety measures and optimum facility provision.

With regard to office duties, you will not have a fixed office base, but will work in a  location of your choice i.e. the beach clubs or your home. You will complete regular administrative, reporting and minor accounting duties. These will generally be dictated by  your ‘weekly manager checklist’ and will include such tasks as: rotas, HR paperwork,  arrival manifests, excursion bookings, social media, daily manager reports, and processing weekly accounts.

Before arriving in Greece you will be invited to a 3 day training course in the UK, at which time each of these administrative duties will be explained in detail. We pride ourselves on offering a supportive and friendly workplace for new managers to thrive in. You don’t have to know everything(!) right now, you just need to have an enthusiastic and professional attitude to learning new things.

You’ll need to be inventive and confident in creating ideas that will generate revenue.  For example, how can you encourage more guests to book RYA courses?

In resort you will be working closely with and be supported by the Yacht Manager, the Training Coordinator and the Operations Manager. Together you will all develop new ideas, troubleshoot issues and be passionate about maintaining exceptional standards at all times. You will also work closely with a number of local people including suppliers, hoteliers, and landlords. You must be confident to form professional, respectful relationships with a variety of people across a variety of roles.

Key Responsibilities and Tasks
(This list is not exhaustive)

• Develop a thorough understanding of  our brand, overseas operations and  products
• Pre-season build-up and development  of both resorts ready for opening.
• Planning and organising pre-season  and ongoing training programmes
• Assume overall responsibility and  ownership for the effective running of  the watersports resorts
• Ensure all watersports and hotel  activities meet local health, hygiene  and safety standards inclusive of Port  Police requirements
• Management and motivation of beach  staff and guests – a happy team is  everything
• Support beach managers with the  organisation of beach staff rotas and  activity programs
• Ensure that the level of customer  service, appearance of the staff and  atmosphere on the beach and hotels is  friendly, safe and enjoyable
• Guest welcome and safety briefings
• Always interact with guests on a formal  and informal level and immediately  resolve any issues they might have
• Communicate activities with guests by  updating rooms notes, information  files, notice boards and briefings
• Organise staff transportation
• Monitor local supply purchases
• Covering for staff days off/illness if  required
• Implement staff disciplinary  Procedures when needed
• Ensure all new staff receive thorough  and timely inductions
• Ensure staff training records are kept  up to date and used as an important  tool for staff development
• Motivate and mentor staff
• Foresee guests needs and aim to be as  flexible as possible to requests
• Be available to guests as much as  possible and deal with guest enquiries
• Deal with any guests’ complaints in a  timely and positive fashion
• Update centre operating procedures as and when needed
• Ensure operation procedures are  understood and adhered to by the  whole team
• Update risk assessments at the start,  middle and end of each season and as  and when needed
• Ensure risk assessments are understood and adhered to by the  whole team
• Read and thoroughly understand all  relevant RYA guidelines (inc safeguarding, ICC etc )
• Plan daily staff meetings – with  beach managers
• Plan daily and weekly logistics of  staffing, kit allocation, bookings,  maintenance, holiday allowance, travel  etc – with supervisor
• Be a key holder and be responsible for  centre security
• Actively sell non-exclusive activities and  generate bookings – encourage your  team to do so too
• Check emails every day and communicate regularly with line  managers
• Complete essential resort paperwork
• Keep track of the staff holiday  calculator
• Offer staff incentives and rewards as  and when needed and deserved
• Complete  weekly Manager  Reports
• Monitor staff accommodation with  regular inspections and landlord  meetings
• Ensure maintenance  records are always accurate
• Ensure all preventative maintenance is  carried out as per checklists
• Ensure all broken equipment is fixed  within the shortest possible time frame
• Monitor accident forms and implement  any necessary actions
• Complete inventories and stock takes
• Liaise with hotel or site managers and  ensure that all parties are working  together for the benefit of all parties
• Be flexible in your attitude to work, ready to help others and always offer a welcoming smile to guests and staff

Job Requirements

• At least one season of Management or Team Leadership experience within Hospitality or  Watersports
• ISA / RYA Windsurf or Dinghy  Instructor
• ISA/RYA Senior Instructor (desirable)
• ISA / RYA Powerboat Level 2
• Valid First Aid Certificate
• ISA / RYA Multihull Endorsement  (desirable)
• Proven track record of excellent  customer service skills
• Ability to fulfil the Watersports  Instructor job description
• Clean and tidy appearance
• Natural motivator
• Confident at public speaking
• Over 25 years of age
• Valid UK or International driving  license
• Non-Smoker

What We Offer

• Competitive Salary: A great salary for managing two small teams, approx 20 staff in total. Starting at £1500 month. Variable based on qualifications and experience. 2nd year increase for returning staff.
• Flights: From the UK to and from Greece at the start and end of your contract.
• Transfers in Greece: Between the airport and your accommodation at the start and end of your contract.
• Accommodation: Your own bedroom in managers apartment with a communal kitchen and shared bathroom facilities.
• Utility Bills: Accommodation bills are paid by the Company.
• Insurance: Whilst working you are covered under our Public Liability and Professional Indemnity policies. In addition you will need to take out personal travel insurance for injury and belongings.
• Uniform: T-shirts are provided for working hours. Please provide your own clean, presentable, suitable shorts.
• Day Off: All staff work a six day week.
• Holiday Allowance: In addition to one day off each week, you will receive a set number of holiday days, depending on the length of your contract.
• Travel to Work: Transport options are provided for all staff working outside of the local area.
• Watersports Equipment: All staff have free access to all watersports equipment, in line with the Company safety policies and procedures.
• Yacht Use: All staff have free access to yachts, when booking availability allows and in line with the Company safety policies and procedures.
• Hotel facilities: All staff have free access to our beach club facilities such as swimming pools and table tennis.
• Watersports Staff Lunch: Lunch is provided at the beach clubs for all watersports staff on working days.
• Staff Discount: All staff receive a discount on food and drink at our Beach Clubs.
• Activity Discounts: All staff receive discounts at our local partners for activities such as Scuba Diving, Waterski, Wakeboarding and Yoga.
• Friends and Family Discount for Trek Holidays: F&F discounts are available for use outside of peak season.
• Training: All managers join training in the UK before going to Greece. All staff receive a comprehensive induction on arrival to ensure you are confident and happy in your job role. Throughout the season you will be offered further training and development opportunities.

Training Bursary: All staff automatically qualify for a £50 training bursary towards job related courses. In addition, all staff have the opportunity to apply for a 50% ‘grant’ for promotion related courses. This grant is only applicable to job related courses which help develop your personal skills and support the company aims. We also offer a great Senior instructor training package for anyone able to complete the course in the Easter holidays.
Personal Qualities
The team is everything.

We are always looking for friendly, energetic and approachable individuals to join our amazing team! People who can build rapport with ease and continue to give our guests confidence in the fact that every element of their holiday is being delivered by people that care.

We pride ourselves in offering our staff a different experience.  If you want to experience living in Greece and immersing yourself in Greek culture in a small community, you will love this job. Whilst enjoying your work and the lifestyle that comes from living in Greece, you must always be respectful of those around you. This includes your team mates, our guests, our hotel staff, your landlord, your local neighbours and the local community as a whole. We are very fortunate to live and work in such a beautiful part of the world. We are very lucky to be welcomed into the local community. As such we only employ staff that we feel are mature enough to embrace the instructor lifestyle without causing upset or offence to our local friends and neighbours. If you are a mature, hard-working, and enthusiastic manager, with a passion for watersports then we’d love to hear from you. You must understand that you are the ‘face of the company’. You will often be the first point of contact between the public and the company. You must ensure that you always promote the centre in a positive and professional way. This applies to both in and out of work hours. You are a role model to your teammates.

Please bear in mind that this job is suitable for someone who is happy to motivate a small team and lead by example. As well as working with our UK team, you will be working alongside the local Greeks. Independence and maturity are therefore essential.

The Watersports Manager must always hold a presence and be recognised as the manager by guests and staff alike. If this all sounds like you, please get in touch today to find out more.

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Tagged as: sup, windsurf, yoga