General Manager Full Time Part Time

We are seeking a second Manager to help lead our busy Flagship location in Pacifica.

The Manager is a key leadership role and will work alongside another Manager to maintain a smooth running store, surf club, and achieve goals set out by the owners.

• This position includes extensive customer service and additional responsibilities include:
• Overseeing all staff in running a smooth store with excellent customer service.
• Retail sales, sharing product knowledge with customers, lead by example
• Managing customer returns, exchanges and daily curve balls
• Training new staff members
• Providing tours of the Surf Club, selling memberships and onboarding new members
• Explain our surf lesson program surf, rent surfboards and wetsuits
• Being an ambassador for Traveler in and out of the water

Inventory 

• Stock Room & Inventory Management
• Be an expert at “Box to Floor” and help guide Sales Associates in receiving inventory
• Maintain correct inventory in Shopify using cycle counting methods
• Process “Transfers” to/from other Traveler locations
• Update and organize Pacifica Inventory using Trello software.
• Restock and train Sales Associates on best practices for re-stocking
• Manage customer requests when appropriate items come back in stock
• Run monthly sales reports based on inventory sold, top vendors etc.
• Enter new inventory into Shopify
• Organize, maintain, and train staff in back stock room
• Maintain shop supplies check-list and re-order as needed
• Merchandising
• Merchandise strategy for Pacifica
• Ensure all staff knows where a new shipment will go and how to merchandise it on the sales floor
• Maintain a clean, organized, easy to shop sales floor
• Ensure mannequins are changed weekly

Online Store

• Online order fulfillment including packing up online orders and associated customer service related to all things online store.Skills and Qualifications
• 3+ years management experience in retail, hospitality, restaurant management, or membership services industry
• Surf knowledge is a must
• Ability to engage customers & establish a welcoming environment
• Keen attention to detail
• Excellent communication skills
• A strong, genuine desire to grow and share the Traveler brand
• Proficient on Slack, Google Docs, and Shopify

Our 6 Core Company Values
1. Love for the Outdoors and the Ocean
2. Community
3. Education
4. Diversity and Inclusion
5. Good Aesthetic and Design
6. Good Vibes

Staff Perks
Work 1 block to the beach
Surf Club membership across all 4 locations
30% off retail store products
Monthly reimbursement for health coverage
401k Plan

Schedule
24-40 hours / week
Weekend availability a must

Pay
DOE

To Apply
Send your resume along with a short 1-2 paragraphs about your favorite adventure to julie@travelersurfclub.com Subject: Pacifica Manager

PLEASE DO NOT APPLY UNLESS YOU CURRENTLY LIVE WITHIN 30 MINUTES OF PACIFICA. Candidates living out of the area will not be considered.

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