Sales associate – El Segundo, California Full Time

This is Outerknown’s first public brick and mortar. This is big.

A place for community and product discovery, both paying homage to those that came before and continuing the legacy. We’re looking for great people to represent Outerknown and be part of our retail team in the South Bay. The people chosen for this role should have connections to the local community and a passion for sustainability. We’re opening in the South Bay for a reason and we’re looking for awesome people to carry the torch.

Outerknown is looking for Sales Associates to join the team and help us expand into brick & mortar retail. This is a pivotal role in the company and will involve providing optimum level customer service and styling, maximising personal sales at all opportunities, and maintaining a friendly and welcoming environment for our clients.

KEY ROLES/RESPONSIBILITIES

In this role Sales Associates are Brand Ambassadors for Outerknown, and will:

• Maximise personal sales at all opportunities
• Provide a friendly and welcoming work environment
• Assist customers with wardrobe styling and comfortable with sharing up to date fashion knowledge – including demonstrating how new product can mix with existing/previous purchases
• Display expert knowledge of product, company history, company policy and store/company strategies
• Meet selling expectations and achieve individual and team sales goals, and contribute to the store’s overall success
• Work well with others and collaborate to build a strong store team.
• Work with Store Management to set goals for personal skills development
• Provide assistance with floor sets, window changes and other merchandising and visual expectations
• Clean, vacuum, fold, size, steam, replenish and assist with housekeeping needs as assigned
• Actively participate in all merchandising activities including but not limited to: daily stock maintenance and order, receiving and processing, product transfers, folding and floor changes
• Ensure adherence to all company policy and procedures.
• Adhere to availability and scheduling needs of the business.
• Perform POS transactions accurately and efficiently and follow all cash handling procedures.
• Actively support securing company assets through effective Loss Prevention in compliance with company policies and procedures.

QUALIFICATIONS

• Outgoing personality that can interact openly with others
• Demonstrated ability to achieve individual selling goals and metrics
• Customer Service experience required
• Demonstrated sales accountability
• Strong personal leadership skills and desire to succeed
• Exceptional interpersonal, communication and customer service skills
• Ability to work in a team environment with peers and supervisors
• Ability to receive feedback from management and peers
• Passionate about Outerknown and a strong believer in our mission and values

REQUIRED EXPERIENCE

• 1+ years of experience in retail sales
• Strong styling capabilities with an eye for current fashion and trends
• Exemplary communication and customer service skills
• Excellent time management skills and sense of urgency
• Ability to recognise and react to changing work demands
• Goal oriented: ability to stay focused on creating winning results

PHYSICAL CAPABILITIES

• Ability to work a flex schedule (which includes nights, weekend and holiday availability)
• Ability to lift at least 20 lbs
• Ability to climb ladders
• Ability to stand/walk for long periods at a time
• Ability to travel (auto/airplane/train) and attend HQ meetings

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